COVID-19 POLICY UPDATES
Our dedication to our scheduled surf students during this Covid-19 Pandemic:
We care about the residents, workers, and visitors of Hawai'i County. We join you in a desire to return to our healthy lives but recognize that extra precautions will be necessary for some time.
Hawai'i State Mask Order
It is important to wear masks to keep each other safe at this time. The Governor of Hawai'i has issued an executive order requiring people, with some exceptions, to wear face coverings in public when social distancing is not possible. This includes a direction to wear masks both indoors and outdoors, including on sidewalks, where 6 feet of distance can’t be maintained.
Our Stay Safe Pledge
Our pledge is a shared commitment with you to keep each other healthy. By following recommended public health guidelines and showing our respect to the people around us, we can minimize the spread of COVID-19 and keep our doors open. Together we will take the precautions necessary for all of us to stay safe.
For the latest COVID-19 updates for Hawai'i County please reference the Governor of Hawaii Covid Info for Dept. of Health updates, travel information, proclamations and mandates.
OUR COVID POLICY & PORCEEDURE
#1: New Surf Class Structure: we have adapted our scheduling to now only provide Exclusive Surf Classes per reservation. This means all classes are 100% VIP and our students will no longer be combined into any class with other bookings. We have adopted a private class structure to minimize the risk and potential for cross contamination from others. At this time, General Admission surf classes are not available.
#2: Screening and Protection: Check in process- contactless temperature checks, use of hand sanitizer and wearing of face coverings are required for all those entering our facility.
Returning surf student's do NOT check in at classroom facility. Check in shall be directly to beach on repeat surf days.
Only surf students (with one guardian for minor surfers) shall be allowed in classroom for surf intro. We ask all spectators to wait safely in waiting room until students surf intro is complete.
We must refuse services to anyone checking in for class with a body temp of 100.4 or greater, or displaying symptoms of being ill (fever/chills, shortness of breath, coughing ). If you developed symptoms please call ahead to reschedule.
We are a multi-generational 100% family owned and operated surf school and must stay proactive to protect not only our customers but our family and place of business/home from the risk of cross contamination and infection.
#3: Travel Restrictions & Quarantine Mandates: To adhere to any travel mandates ordered by our local, state and federal government. All those traveling to Hawai'i Island by plane, must adhere to any and all testing/ mandatory quarantine period as deemed by authorities prior to surfing with us. All students are required to agree to the Covid Policy terms and conditions during our online reservation booking process.
Cancellation Policy: If you or anyone in your party develop signs or symptoms of illness please call ahead or email us to reschedule with no penalty charge. Standard rebooking fees shall be waived.
In the event that surf school shut down is ordered by government mandates due to Covid-19, all current reservations within that time period will not incur any cancellation fee and will be 100% refunded.
If any persons is present for surf class and a HLSI staff member deems you ill upon check in (coughing, fever, shortness of breath) You will not be permitted to participate.
Standard cancellation policy shall apply (48hr full charge)
Aloha Always- Team HLSI 'Ohana